Due to the nature of the products offered at GuardianGirls.com; we cannot re-stock any product that has been taken out of its packaging or handled in any way. Without the ability to test products that have been sold and returned, it is unsafe to then restock and resell self-defense products.
If the product received was not the product ordered OR the product received was damaged during shipping, GuardianGirls.com will offer a full refund or replacement model, provided that the product is returned in its original packaging, the original packaging is unopened, and the product’s safety seal is intact. All of the pepper sprays are handcrafted and may contain minor imperfections. The buyer assumes all responsibility for knowing local and state laws regarding the possession and use of any Guardian Girls product.
Pursuant to the above conditions, please notify GuardianGirls.com, via e-mail at firstname.lastname@example.org, that you wish to return a product. Please include contact information, order information, and note which of the above return conditions apply. A customer service representative will contact you regarding your return. We allow 15 days from receipt of the product to return the item(s).
Products returned must include all original packaging and documentation. Please make a copy of the documentation for your records.
The strict policy and special care regarding returns is to guarantee that every product sold at GuardianGirls.com remains in original condition and suitable for self-defense purposes.